At Hawk Towing & Auto, we understand that your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, call our phone number, or request towing, roadside assistance, or junk car removal services in Beaumont, TX and the surrounding Southeast Texas area.
We’re not a faceless national corporation. We’re your local neighbors, and we treat your personal information with the same respect and care we’d want for our own. This policy is written in plain English so you know exactly what happens with your data.
By using our services or visiting our website at hawktowingandauto.com, you agree to the practices described in this Privacy Policy. If you don’t agree, please don’t use our services.
We collect only the information we need to provide you with fast, reliable towing and junk car services. We don't sell your personal data to third parties. We use industry-standard security measures to protect your information. You have the right to request, update, or delete your data at any time.
We collect information in a few different ways when you interact with our business. Here’s what we collect and why:
When you call us for a tow, fill out a contact form, or request a quote for junk car removal, you voluntarily provide us with information such as:
When you visit our website, we automatically collect certain technical information through cookies and similar tracking technologies:
We use this data to improve our website experience, understand which services are most popular, and troubleshoot technical issues.
In some cases, we may receive information about you from third-party sources, such as:
We don’t collect your data for fun. We collect it to serve you better. Here’s exactly how we use your personal information:
If we send you marketing emails, we'll always include an easy "unsubscribe" link. We respect your inbox and won't flood you with unnecessary messages. Our focus is on helping you when you need us, not annoying you when you don't.
We do not sell your personal information to third parties. Period. We’re not in the business of trading your data. However, we do share your information in specific, limited circumstances:
We work with trusted third-party companies that help us run our business. These partners only receive the minimum information needed to perform their specific function, and they’re contractually required to keep your data secure:
If your tow is being paid for by your insurance company or a roadside assistance program like AAA, we’ll share relevant service details with them (location, vehicle info, service provided, cost) so they can process your claim.
We may disclose your information if required by law, such as:
If Hawk Towing & Auto is ever sold, merged, or acquired by another company, your personal information may be transferred as part of that transaction. We’ll notify you if this happens and give you options to manage your data under the new ownership.
Our website uses cookies — small text files stored on your device that help us remember your preferences and understand how you use our site. We also use similar tracking technologies like pixel tags and web beacons.
You can control or delete cookies through your browser settings. Most browsers allow you to:
Note: If you disable cookies, some features of our website may not work properly (like quote request forms), but you can always call us directly at (409) 790-1677 to request service.
Some browsers offer a “Do Not Track” setting. Currently, there’s no universal standard for how websites should respond to DNT signals. Our website does not currently respond to DNT signals, but you can still control tracking through cookie settings and opt-out tools.
You have control over your personal information. Depending on where you live, you may have specific legal rights under laws like the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), or other state privacy laws.
To make a privacy request, contact us:
We’ll verify your identity before processing your request (to prevent unauthorized access) and respond within 30-45 days. There’s no charge for most requests, but we may charge a reasonable fee for excessive or repetitive requests.
To stop receiving promotional emails, click the “unsubscribe” link at the bottom of any marketing email we send. To opt out of targeted advertising, visit:
We take your data security seriously. We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we use reasonable security measures, no internet transmission or electronic storage system is completely secure. We can't guarantee absolute security, but we're committed to protecting your data to the best of our ability. If we ever experience a data breach that affects your information, we'll notify you promptly as required by law.
We retain your personal information only as long as necessary to provide our services and comply with legal obligations:
After the retention period ends, we securely delete or anonymize your information so it can no longer identify you.
Our website and services may contain links to third-party websites, social media platforms, or services (e.g., Google Maps, Facebook, payment processors). We are not responsible for the privacy practices of these third parties.
When you click a link to a third-party site or use a third-party service, you’re subject to their privacy policy, not ours. We encourage you to read their policies before sharing personal information.
If you interact with us on social media (Facebook, Instagram, etc.), the platform may collect information about your activity. We may see basic profile information (name, profile picture) if you comment on our posts or send us a message. Social media platforms have their own privacy policies that govern how they use your data.
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you’re under 13, please don’t use our website or provide us with any personal information.
If we discover that we’ve inadvertently collected information from a child under 13, we’ll delete it immediately. If you believe we have information about a child under 13, please contact us at (409) 790-1677 so we can remove it.
Parents and guardians: If you believe your child has provided us with personal information, contact us and we’ll promptly delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we’ll update the “Last Updated” date at the top of this page and notify you by:
We encourage you to review this Privacy Policy periodically to stay informed about how we’re protecting your information. Your continued use of our services after we post changes means you accept the updated policy.
If we ever make a material change that significantly affects how we use or share your personal information, we'll ask for your explicit consent before the change takes effect. We won't retroactively apply major policy changes to data we've already collected without your permission.
We’re a local Beaumont business, and we’re here to answer your questions. If you have concerns about your privacy, want to exercise your data rights, or just want to talk to a real person, reach out:
We’ll respond to privacy inquiries within 30-45 days. If you’re calling for emergency towing or roadside assistance, call our main line at (409) 790-1677 and we’ll dispatch immediately.
We’re here to help. Whether you need emergency towing or have a privacy question, Hawk Towing & Auto is always available. Reach out anytime — we’re your local Beaumont neighbors.
