Welcome to Hawk Towing & Auto. These Terms and Conditions (“Terms”) govern your use of our services, including emergency towing, roadside assistance, vehicle recovery, junk car removal, and cash-for-cars programs in Beaumont, TX and surrounding Southeast Texas areas.
By calling us at (409) 790-1677, visiting our website at hawktowingandauto.com, or requesting any service from Hawk Towing & Auto, you (“Customer,” “you,” or “your”) agree to be legally bound by these Terms. If you do not agree to these Terms, do not use our services.
These Terms apply to all customers, whether you’re an individual needing a tow, a business requiring fleet services, or someone selling us a junk vehicle. We’re a local Beaumont business, and we believe in straight talk — so we’ve written these Terms in plain English, not legal jargon.
By using our services, you agree to pay the quoted price, provide accurate vehicle information, and follow our driver's instructions. We agree to provide fast, professional service at the price we quote. We're not liable for damage to improperly loaded vehicles or pre-existing damage. You can cancel with advance notice. Disputes are handled in Jefferson County, Texas courts.
Hawk Towing & Auto provides the following professional vehicle services throughout Beaumont and Southeast Texas:
All services are provided on an as-available basis. While we strive for 24/7 availability, extreme weather, equipment failure, or high call volume may affect response times.
When you call us for service, we’ll provide a price quote based on the information you give us (vehicle type, location, service needed, distance, etc.). The quote we give you is the price you pay — assuming the information you provided is accurate.
Our price quote may change if:
If our driver arrives and the job differs significantly from what was quoted, they’ll contact dispatch to provide a revised quote. You have the right to decline service if the new price isn’t acceptable, though a service call fee may apply.
We accept the following payment methods:
Payment is due at the time of service unless prior arrangements have been made with our office. We do not extend credit or offer payment plans for individual tows.
The following additional fees may apply:
All fees will be disclosed before you agree to the service. We don’t believe in surprise charges.
If your vehicle is towed and stored at our facility and you fail to pay for services and retrieve it within 30 days, Texas law allows us to place a lien on the vehicle and sell it to recover costs. We'll notify you by certified mail before taking this action.
To ensure a smooth, safe service experience, you agree to the following:
You must be the legal owner of the vehicle or have proper authorization to request towing or disposal. For junk car sales, you must provide valid proof of ownership (title, registration, or other acceptable documentation under Texas law).
We will not tow vehicles involved in disputes (e.g., divorce, repossession without proper legal authorization, etc.) without written proof of legal ownership.
You are responsible for removing all personal belongings from your vehicle before or immediately after towing. Hawk Towing & Auto is not responsible for items left in towed vehicles. We recommend removing:
For vehicles being sold to us as junk, you must remove all personal property before pickup.
You must inform us of any conditions that could affect safe towing:
If our driver determines the vehicle is unsafe to tow with our equipment, we may decline service or require specialized equipment at an additional cost.
For your safety and the safety of our crew, you agree to:
Hawk Towing & Auto carries commercial general liability insurance and garage keeper’s liability insurance as required by Texas law. Our insurance covers damage to your vehicle that occurs as a direct result of our negligence during the towing process.
We are not responsible for:
If you believe your vehicle was damaged during our service:
We’ll investigate all claims promptly. If the damage is determined to be our fault, we’ll work with our insurance company to resolve it. Claims filed more than 72 hours after service may be denied.
We recommend that you check with your auto insurance company before towing. Many policies include roadside assistance or towing coverage. If your insurance covers the tow, we can work directly with them for billing in most cases.
If you’re selling us your junk car, these additional terms apply:
To sell us your junk car, you must provide:
In some cases, we can purchase vehicles without a title if you can prove ownership through other means. Call us at (409) 790-1677 to discuss your situation.
All junk car sales are “as-is, where-is” with no warranties. You represent that:
You are responsible for removing your license plates before we pick up the vehicle. Under Texas law, license plates stay with the owner, not the vehicle. You should also notify the Texas DMV that you’ve sold the vehicle to avoid future liability.
Once we pay you and take possession of the vehicle, the sale is final. You cannot reclaim the vehicle or reverse the transaction. Make sure you’ve removed everything you need before our driver leaves.
If you need to cancel your service request before we dispatch a driver, call us immediately at (409) 790-1677. There’s no cancellation fee if you cancel before dispatch.
If you cancel after our driver has been dispatched to your location, a cancellation fee may apply:
Cancellation fees cover our driver’s time, fuel, and lost opportunity to serve other customers.
If our driver arrives at the scheduled location and you’re not there, we’ll attempt to contact you. If we can’t reach you within 15 minutes, we may leave and charge a $75 service call fee.
We reserve the right to cancel or refuse service if:
In these cases, no cancellation fee applies.
If you have a complaint or dispute about our service, we want to hear about it. We’re a local business, and our reputation matters to us. Please contact us first:
Most issues can be resolved quickly through honest conversation. We’ll work with you in good faith to find a fair solution.
If we can’t resolve the dispute directly, both parties agree to attempt mediation before filing a lawsuit. Mediation is a process where a neutral third party helps both sides reach an agreement. The cost of mediation will be split equally between you and Hawk Towing & Auto.
For disputes involving amounts under $20,000, either party may file a claim in Small Claims Court in Jefferson County, Texas.
In any dispute, claim, or lawsuit against Hawk Towing & Auto, our total liability is limited to the amount you paid for the service. We are not liable for indirect, incidental, consequential, or punitive damages (e.g., lost wages, rental car costs, emotional distress, etc.).
Any legal action against Hawk Towing & Auto must be filed within one (1) year from the date of service. After one year, all claims are barred.
We warrant that our towing and roadside assistance services will be performed in a professional, workmanlike manner using industry-standard equipment and techniques. If we fail to meet this standard and it results in damage to your vehicle due to our negligence, we’ll work with you to make it right.
We do not warrant that your vehicle will function properly after being towed. Towing does not repair mechanical issues. If your car was broken down before the tow, it will still be broken down after the tow.
For roadside services (jump starts, tire changes, lockouts, fuel delivery):
Except as expressly stated above, all services are provided “as-is” without any warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose.
You agree to indemnify, defend, and hold harmless Hawk Towing & Auto, its owners, employees, and drivers from any claims, lawsuits, damages, or expenses (including attorney fees) arising from:
In plain English: If we get sued or fined because of something you did wrong (like lying about owning the car or leaving hazardous materials in it), you’re responsible for those costs, not us.
We reserve the right to refuse service or terminate our relationship with any customer who:
We’re here to help honest folks with car trouble. We don’t tolerate scams, abuse, or shady behavior.
We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements. When we make significant changes, we’ll:
Your continued use of our services after changes are posted means you accept the updated Terms. If you don’t agree with the changes, don’t use our services.
Exception: Changes to pricing, service areas, or service offerings don’t require notice. We reserve the right to adjust prices, expand or reduce service areas, or discontinue services at any time.
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any legal action or dispute related to these Terms or our services must be brought in the state or federal courts located in Jefferson County, Texas.
By using our services, you consent to the exclusive jurisdiction of these courts and waive any objection to venue or inconvenient forum.
Our towing operations are regulated by the Texas Department of Licensing and Regulation (TDLR) and local ordinances in Beaumont, TX. We maintain all required licenses, permits, and insurance as mandated by Texas law.
If you have a complaint about our towing practices that can’t be resolved directly, you may contact:
If you have questions about these Terms or need to discuss a service issue, contact us:
For emergency towing or roadside assistance, call (409) 790-1677 immediately. For general questions, complaints, or legal inquiries, email or visit us during business hours.
We’re your local Beaumont towing company — available 24/7 for emergencies. Whether you need a tow right now or have questions about these Terms, we’re here to help.
